Refund Policy

We offer a very flexible refund policy. Students paying in full for classes are entitled to a full refund only if they cancel their class within three (3) days of their purchase date.  Three days after purchase, students cannot receive a full refund but are allowed to transfer the money they paid for the class to the next available class date for the same class for an administrative fee of $15.00 up until 24 hours prior to the class start time.  

Note: Cancellations, changes or Transfers are not allowed within 72 hours of the class start time and if a student does not show up to the class without transferring to another date prior, they forfeit their payment for the class they registered for. Within 72 hours of the class start time, in the event of family or medical emergency which does not enable you to attend a class session, we do offer an Emergency Transfer fee of $50.00 to another class equal to the class you registered for. This applies only to students who notify us prior to the class start time. Missed classes are not eligible for this arrangement.

It is the responsibility of the student to prepare for any pre-course assessments prior to the first day. If any pre-course assessments, written exams or skill based scenarios are not successfully completed the student will not receive a refund for the class however the student would be allowed to register for the next class for half (1/2) the cost that they paid for the class. 

There is no refund given for any students who do not show up to class and all students must attend all sessions and participate in all activities. 

For organizations or individuals who obtain a group rate for any class, there is no refund given for any students/employees who do not show up to class. If any pre-course assessments are not successfully completed by any student, the organization or individual who has obtained a group rate for any class may not receive a refund however the student would be allowed to register for the next class for half (1/2) the cost that was paid for the class. It is the responsibility of the student to prepare for any pre-course assessments prior to the first day.